Special requests that add time to your service must be communicated with the teammate who routinely services your property with more than 24 hours advance notice. You and your cleaner will determine if the service will require an additional surcharge to accommodate the discussed request or what typical parts of your service will be skipped in order to accommodate the special request.
Questions, comments or concerns about issues that affect scheduling such as an expansion of the scope of service, needing to find a new time slot for service, positive or negative feedback about our team’s performance please reach out to Keely Malone, our Chief Service Organizer, at [email protected]
Leaving a note on site for your cleaner is acceptable when it is a simple reminder or to note something to omit from the usual service. Additionally, we are working on a new system to be more strategic and efficient for customizing your cleaning experience, stay tuned!
We bill monthly the first week of each month for the prior month's services. To ensure we receive your payment, please do not leave a check on site. Visit the Client Hub, an online experience where you can view your current and past quotes, invoices, and receipts, pay outstanding invoices, and request new work—all in one place! Of course, you have the option of mailing a check but we do encourage paying online via the secure link in the invoice that will take you directly to the Client Hub.
Billing and payment questions are best directed to [email protected]