Please be in touch with your Indie (the teammate who routinely services your home), preferably by text to let them know, with as much notice as you are able, that you need to cancel an upcoming visit. Please also let them know if you’d prefer a straight cancellation OR if you would like to try to reschedule the visit to another day or time before the following scheduled cleaning.
Not at all. We are there to take pressure off so please do whatever makes you most comfortable. Being present for a portion of at least the first visit is encouraged so you can meet your new team in person and pass on any quirks of your home or family that we should know (eg. cat is an escape artist, jiggle the handle, don't touch this shelf of collectibles...) or make any special requests, provide a promised key etc. As long as we have dependable access to your home and a way to contact you in the case of any emergency you are not required to be home by any means, in fact we can be more efficient if we aren't concerned with whether or not we are intruding on a phone call with the vacuum when we have the space to ourselves, for instance.