Question 1

What are your service areas?

Accepted Answer

We serve a wide area along the Interstate 91 corridor in Western Massachusetts. Our main client base is located in the area of Northampton, some above and some below.  Travel in these areas are included in the cost of services.

Question 2

How do you determine pricing for your services?

Accepted Answer

Our pricing is based on the type of service, location, materials required, and the scope of the job. We provide transparent, upfront pricing before any work begins, so there are no surprises. Reach out to us to discuss specifics for your project.

Question 3

How do I get in contact with you?

Accepted Answer

If you'd like to get scheduled in with us, please fill out our request form. Once we've received the details of what you're looking for, we'll reach out to discuss next steps.

Question 4

How do I pay?

Accepted Answer

Please do not leave a check on site. We are happy to bill you which we do monthly the first week of each month for the prior month's services. We encourage mailing a check but you do, of course, have the option of paying online via the secure link in the invoice.

Question 5

Am I 'supposed' or 'expected' to tip?

Accepted Answer

Certainly not required but always welcome if you feel that the team went above and beyond and you feel called to recognize that financially. There is an option to add a tip to your payment of your invoice however, we prefer that you tip our team members in cash.

Question 6

Do I need to be here?

Accepted Answer

Not at all. We are there to take pressure off so please do whatever makes you most comfortable. Being present for a portion of at least the first visit is encouraged so you can meet your new team in person and pass on any quirks of your home or family that we should know (eg. cat is an escape artist, jiggle the handle, don't touch this shelf of collectibles...) or make any special requests, provide a promised key etc. As long as we have dependable access to your home and a way to contact you in the case of any emergency you are not required to be home by any means, in fact we can be more efficient if we aren't concerned with whether or not we are intruding on a phone call with the vacuum when we have the space to ourselves, for instance.

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